General Terms and Conditions of Sale

Scope of application

The General Sales Conditions determine the conditions applicable to sales made by WAPI, Promotional Marketing Solutions, hereinafter referred to as “WAPI” and their buyers, hereinafter referred to as “consumer”, and regulate the rights and obligations of both parties and supersedes any non imperative law.

Any exception or amendment to the Terms and Conditions takes the form of private condition and is only valid if made in writing, accepted and signed by the legal representative of both parties, prevailing in this case on the first.

Any and all conditions that the consumer may insert into documents of any kind that is contradictory to the provisions of the Terms and Conditions will be void and without value.

WAPI reserves the right to update, add or remove clauses to the General Sales Conditions without prior notice to the Consumer.

Product Selection

The Consumer is entirely responsible for the selection(s) of product(s) purchased as well as the use or function to which they relate. Therefore WAPI cannot guarantee and is not responsible for the suitability of the product for technical applications required by the consumer, nor the full range or part of the objects aimed for in making the purchase.

Acceptance of Orders

Products distributed by WAPI are meant for advertising and / or promotional use. For any other uses WAPI disclaims any liability and / or penalty it may incur due to the use by third parties for purposes other than those stated here.

All orders must be confirmed via the website or email.

All requests for samples or other similar and related requests will have to be carefully analyzed and validated by WAPI.

The minimum order value is of 30.00 € (thirty euros) plus the value of transport and VAT legal rate. The minimum purchase value of a product with customization is 150 € (one hundred and fifty euros) plus transportation value and VAT legal rate.

Barring definitive rupture of stock or other situations beyond WAPI’s control, all orders will be fulfilled.

In the case of a temporary failure of stock WAPI will directly contact the Consumer, to reach a resolution agreed between both parties.

Prices displayed

The prices applied are those which are on the website, barring a typographic error.

Prices shown on the website apply until alteration or amendment, without prior notice.

WAPI does not reserve the duty to alert the consumer in any case of change and / or correction of the proposed prices.

Prices shown on the “Store” do not reflect VAT at the current legal rate.

The exception to the previous point occurs only at the completion of orders, where the website features a section with the VAT to the legal rate to apply.

Order fulfillment

Items featured on this website may occasionally suffer slight changes in shape and / or color without notice.

WAPI reserves the right not to fulfill an order in the event of a breach of these conditions by the Consumer.

WAPI will only process the order of the consumer when its value has been paid.

Orders are delivered without shipping time commitment, since this is the responsibility of third-parties other than WAPI.

WAPI is not responsible for the correct delivery of the goods to the consumer as of the goods’ timely dispatch from its facilities or from its partners facilities.

WAPI will assume the cost of shipping to the Consumer’ facilities in the event of an order with a cost, before VAT, of at least €200.00 (two hundred euros).

Transport costs presented on WAPI’s website, despite being the closest possible to the final value, are merely indicative. These values ​​may change after the processing of the order.

All orders, even when supported by WAPI, travel at the risk of the Consumer.

Acceptance of complaints, returns and order cancellations

WAPI may freely cancel any orders not yet being processed. From the moment that WAPI processes the order, the cancellation process shall be agreed between the parties.

The WAPI accepts complaints only when received in writing from the consumer.

We only accept claims for incomplete applications, a total deviation of 1% on the processed amounts, mistaken orders or defective products, and when claimed within 5 business days of the reception of the order by the consumer.

By the end of the period stipulated in the preceding paragraph, WAPI considers the order accepted by the consumer for all purposes.

Returns are accepted only when they are made within a period of 5 working days from the order reception date and when they are properly packed in their boxes / original bags.

Claims for damage during shipping will only be accepted when documented on the delivery note of the carrier in the proper space of the document or equipment.

It is the responsibility of the consumer to inspect the goods upon reception.

In case of an incomplete order, WAPI may proceed with the replacement of missing items, resorting to the same shipping method of the original order, not being forced to contemplate Express shipments and their respective costs.

In the case of partial return of an order, WAPI reserves the right to review and adjust prices due to the final number of items actually purchased by the consumer.

In the case of goods’ return, the consumer will be charged the cost of shipping, at € 5.90 per volume.

The collection of reclaimed or returned merchandise must be made according to the specific conditions of delivery, both with regard to conditioning and with regard to the location of collection.

Payment conditions

Payments are made at the confirmation of the order, via the website or email using the available payment methods.

The payment methods available are bank transfer, PayPal, and credit card.

In all situations, WAPI will only start processing the consumer’s order once it has been paid for.

All debts to WAPI should be paid directly to their head office.

WAPI reserves the right to suspend the fulfillment of a consumer’s order, provided that the guidelines presented in the previous paragraphs have not been respected.

In case of dispute, the competent court will be the Arbitration Center for Consumer Disputes in the district of Coimbra.

Product customization

The number of customized products may vary from the customer’s request, by 3%.

WAPI does not guarantee that the customization of items with Pantone Color will exactly match the Pantone reference, especially when customization is applied on surfaces other than white.

For physical samples of customized products, the price will be agreed between the parties.

The logo or image to be applied in the customization of products must be delivered in vector and editable form, such as Corel Draw (.cdr) or Adobe Illustrator (ai). Otherwise the cost of artwork preparation will be charged to the consumer. The cost is to be agreed between the parties.

To determine a deadline for the production of a custom application, it is up to the consumer to consult WAPI to deliver an estimated period of production.

WAPI will always provide a pre-production model to the consumer, which must be validated and confirmed in writing.

Customized products’ packaging may change compared to non-printed products, without notice.